Spread over 6 pages in The Observer this Sunday, October 7th 2007 was a 'wry look' at Gillette penned by a chap called Simon Garfield. Read it, then carry on below.
Now, did you believe it? Reading between the lines, Simon didn't. These guys aren't talking about building reusable space rockets (Virgin Galactic are though, click here), cooling down the Earth, cracking DNA sequencing or enabling African peace and economic stability. They make razors - or 'shaving hardware' as we term it (King of Shaves to date has made shaving 'software' - oils, gels & creams).
Purlease! Have you ever read so much self gratifying, myth perpertrating baloney as in this article? I have lived in the shaving space since 1993, days when we were content to scrape away with two blades, then 'The Best A Man Could Get'. But look at us now. 6 blades. Microchips. Vibration technology based on the concept that rubbing something makes it better. Packaging so anti-green it is untrue. And the biggest con of all, the fact that '5 blades shave you closer'.
Apart from the fact, Gillette don't say that any more. Because they aren't allowed to. In repeated court battles between Gillette & Energizer (the owners of Wilkinson Sword & Schick) this 'shaves closer than...' argument has now been suspended. Because it's almost completely unprovable! And has been shown to be such in a court of law. Read a bit about it here (loads more on the web - google 'gillette' 'false claims' etc.
The reality is as follows: Back in the early 1980's, a smart boffin who worked for Gillette in Reading (in their R&D department - not 'Ideas Lab') came up with an idea to spot weld a thin piece of razor sharp steel to a thicker, more structural piece of metal, which we call an a piece of 'angle iron'. The result? A super effective shave (then steel slicing through stubble tres well) coupled with effective Wash Through. What's 'Wash Through' I hear you say? Well, this is where the Real Action Is! Important enough that Gillette have attempted to Patent It. More on this later. Next time, when you have a moment, and are so inclined, peer through the front of Gillette Mach 3 or Fusion cartridge (from the front). You will find that you can 'see through it'.
But try the same with any competitor product - whether from Wilkinson Sword, Bic or Tesco, Sainsbury private label and you'll find the blades stacked atop each other, with plastic or metal 'spacers' keeping them apart (and, in the case of Quattro, a 'wire guard' around the cartridge. And this difference in blade engineering has been Gillette's Killer App for the past 22 years. TWENTY TWO YEARS!
In this time, Gillette has pulled out an almost astonishingly unbelievable market share of over 80% in the UK (The Observer cites it as 70% but this is understating the extent of The Monopoly) and over 90% in the USA - Gillette's Homeland!
NINETY PERCENT MARKET SHARE!
As a spokesman from the OFT (Office of Fair Trading) might say "That's A Monopoly That Is!"
Now, Monopolies are funny things. They can last for many years, but sooner or later, things have a way of conspiring to bring them down. This is often led by Goverment intervention as a result of consumers complaining that "They Don't Have A Choice". Think 'Ma Bell'. Think Microsoft. Think....shaving! Surely not - shaving? But, yes - back in the early 1990's Gillette quietly tried to buy Wilkinson Sword but were thwarted by the Competition Commission. Read about it here Why is this interesting? Well, think about it like this. Men shave every day (if they don't want to have a beard, which many don't). Some men shave every other day, some infrequently. Some trim around goatees, beards. Women shave too. Shaving is a great business - because you HAVE to do it.
When I launched King of Shaves shaving oil back in 1992, I hated shaving because my skin got rashy, my shaving oil (partnered with a then Wilkinson Sword Protector razor) solved that. But then Gillette launched Sensor, Sensor Excel and in 1998, Mach3.
Mach3 has been the biggest thing ever in shaving. Not just because of the 'angle iron' technology I spoke about earlier, but because of the Staggeringly Huge marekting spend behind it, designed to convince men & women (with Venus) world-wide that shaving with three was better than two. And, I have to say, I think it was. I still use a Mach 3 razor today. But, now we have 5 blades from Gillette Fusion, and 4 from Wilkinson Sword Quattro. 4, I can get my head around. Tables have four legs. Cars have four wheels (ever heard of five wheel drive?) Etc. But 5? As Jeremy Clarkson might say, "Why?".
And, 5 blades at What Price? And here is the killer punch. 5 blades is not a Killer App, yet $5 dollars (or £2.50) per Replacement Cartridge lands a big hit to your pocket (and a Big Boost to Procter & Gamble's bottom line (P&G bought Gillette for $57 Billion dollars in 2005, read about it here. They also gave Jim Kilts, the outgoing Chairman of Gillette a $167m dolalr payoff, read about that (fat cats - astounding amount) here. A lot of money for making a phone call, and building the brand on a clever patent from an English boffin. I leave you to mull over this.
£2.50 per replacement cartridge. 1 cartridge (on average) used every week. £130 pounds per year. £7,800 if you shave for 60 years (my Dad who is 75 in November has been shaving since 15). That's a lot of money. But because Gillette is 'The Best A Man Can Get' then that's the price you pay for shaving satisfaction.
Perhaps not. Let me rewind you to 1993, when one of the most costly monopolies was eventually thwarted (and not without its share of drama, espionage and celebrity along the way) Click here to read all about it!
So, what are the key points you can take from this particular blog posting? Well, that shaving isn't rocket science (although Kevin Powell clearly believes it is) and innovation comes from boffins in research, devlopment & innovation departments, they aren't 'Ideated'. Secondly, that if Gillette aren't allowed to say that 5 is better than 4 is better than 3 is better than 2 is better than....1 (professional barbers using a cut throat razor use one finely honed blade remember) then why are they selling you a 5 bladed cartridge at £8 for 3 or £16 for 8? Why are they never discounted? And why are the handles sold cheaply or even given away free (theres' no such thing as a free lunch remember). There isn't. Honestly.
That's enough for today. Why not subscribe to my blog so you can hear about the next instalment in 'Shave Wars' because it is to be continued...the future of shaving is (getting) closer!
PS - if you want a laugh, take a look at a little site called ShaveCon. Gives me a chuckle every time.